MAH Help Desk Support

24/7 Help Desk and Support

Outsource Support and Maintenance to a Trusted Team of EPM Experts

Our experienced enterprise performance management (EPM) support professionals have an average of over 12 years of application experience. We deliver full EPM support services, application upgrades and system level support. When our Hyperion or SAP BPC end-users call, or email, the Strafford help desk, they reach live, local people who have in-depth knowledge of finance options and their application environment - such as Hyperion. As a matter of fact, in most cases, they have worked as a finance manager or accountant in a Fortune 500 or SMB environment.

Enjoy Proactive Application Administration

Our technical experts proactively assess your system on a regular basis and produce periodic Health Checks and Annual Application Reviews to ensure that your finance application is meeting your needs from both a technical and long-term business perspective. We work closely with you to plan how your EPM solutions evolve and meet your needs in the long run. 

Benefit from System Enhancements and Administrative Support

For every cloud or on-premise implementation, we include monthly admin support time that can be used for application customization or custom report development. You can even bank your hours so that we can handle any major system upgrades or 3rd party integrations when the timing is right for you and your team. We work one-on-one with your administrator, power users and end-users to make sure each upgrade, patch or system improvement is successfully implemented.

Oracle Help Desk and Support

Strafford provides EPM, BI, ERP and Advisory consulting services to finance organizations looking to improve their budgeting, planning, consolidation and reporting cycles. We are an Oracle Platinum Partner who specializes in Hyperion application environments, and we also provide consulting and advisory services to SAP BPC users.

Contact us to learn more about how we can help your organization can become more efficient and take full advantage of your Oracle Hyperion or SAP BPC investment.

Client Testimonial

Rather than having to wait until someone comes in in the morning to resolve an issue with the old on-premise system, now if I have an issue, if something isn’t working, I can make a call to get some assistance.

~ Kathy, Hyperion System Administrator