EPM Support Services

EPM Support Services

Are your EPM applications maintained and supported by a qualified administration and support team? If you rely on Oracle Hyperion applications to deliver business-critical data, reports and analysis functionality, you will need a team of Hyperion, Essbase and EPM experts to help manage and support your finance environment.

EPM Support Plans ›

EPM Support Services that Deliver Peace of Mind

Strafford Is A Proud Oracle Platinum Partner

Strafford offers Oracle Cloud and Hyperion administrative services that not only improves the performance and reliability of your apps, but enhances team productivity during month end close, budgeting and planning, and financial analysis cycles. What’s more, the Strafford team has the hosting, security and overall IT expertise to ensure your entire finance ecosystem is performing at optimal levels.

Oracle EPM Support Services

Hiring, training and managing an internal Oracle Hyperion support team is costly. Let Strafford’s Hyperion experts support your application and hosting environment for a fraction of the cost, and minimize your reliance on IT. By leveraging Strafford’s 24/7 support and our Oracle partnership, our clients save up to 50% on Hyperion managed services.

Our Shared Administrative Services (SAS) plan covers all aspects of application administration, including:

  • Troubleshooting
  • 24/7 Help Desk Support
  • App Upgrades and Maintenance
  • Periodic Health Checks
  • Application and System Monitoring
  • Mentoring and Best Practices

Think of Strafford as your dedicated Hyperion support partner. Learn more about SAS Plans.

EPM Support Plans ›

 
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What was great about Strafford was they know Hyperion cold. They know everything about it; they know the pitfalls with implementations. They really drove our finance team to get things done.

~ Bill, Chief Information Officer, Emerald Expositions

We Know EPM and We've Got You Covered

  • Troubleshooting
  • 24/7 Help Desk Support
  • App Upgrades and Maintenance
  • Periodic Health Checks
  • Application and System Monitoring
  • Mentoring and Best Practices

From Our Blog

Supported Oracle EPM Cloud Products:

 
Strafford EPM Support Success

With the outages we had had, downtime was a big concern. We haven’t had any downtime since hosting with Strafford.

~ Bret, Senior Management Reporting Analyst, AmericanWest Bank

Plans

SILVER

GOLD

PLATINUM*

Ready-access to Strafford Consultants
X
X
X
Client Account Access
2
5

Unlimited

Monthly Admin Development / Support Hours
2 / 4
4 / 8
TBD
24/7 Help Desk Support
X
X
x
Debugging and Application Fixes
x
x
x
Best Practice Tips, Webinars and Training
 
x
x
Periodic App and System Health Checks
 
x
x
Annual App Review
 
x
x
Upgrades and Patches
 
x
x
One-on-one Contact with Your Administrator
 
x
x
Dedicated Managed Hosting Services
 
 
x
Can't Decide? We're Happy to Help! ›

Why Strafford?

Strafford has decades of experience in helping finance teams automate, align and optimize the financial solutions that will improve financial consolidation and reporting, budgeting and planning, and financial analytics. Hundreds of happy clients trust their finance ecosystem to Strafford. 

How Can we Help You? ›