Shared Administrative Services

Shared Administrative Services (SAS) is our software support program for users of Oracle Hyperion and SAP BPC products. It covers all aspects of application administration including general troubleshooting and support, application maintenance, application monitoring and reviews, patch assistance, upgrades, mentoring and more.

The program offers expertise from an experienced team of Strafford consultants who have a working, hands-on knowledge of a wide range of products including Hyperion Financial Management (HFM), Hyperion Planning, Essbase, Hyperion Enterprise and SAP BPC.

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Why SAS? All financial systems need specialized support. In the constantly changing software world, systems are more complex than ever. With upgrades, new features, software patches combined with a myriad of IT environments, operating systems, network and infrastructure changes, it is clear that the need for ongoing support is even more evident than ever before. Strafford offers solutions to meet the support needs of companies of all sizes.

Benefits:

  • Dedicated Support to EPM/BI Administrators
  • Fast Response Time
  • Assurance of Up Time during Critical Periods
  • Accurate Issue Resolution
  • Access to Experienced Consultants
  • Periodic Health Checks and Action Plans

4 Service levels:

  • Platinum – We maintain your application for you and performs all maintenance/changes (turnkey support)
  • Gold – Proactive support and consultant availability (monitoring so issues don’t develop)
  • Silver – Reactive support and consultant availability (response should issues develop)
  • Bronze – Consultant availability through pre-paid hours (scheduled in advance)

Contact us to learn more about the benefits of SAS